Building trust with the community is fundamental to effective policing. Sound conduct by police improves community interactions, enhances communication, and promotes shared responsibility for addressing crime and disorder.

Police departments can repair and strengthen community relationships by understanding and training officers on three key concepts: procedural justice, bias reduction, and racial reconciliation. Together and when implemented, these concepts create an environment in which effective partnerships between the police and citizens can flourish. The COPS Office provides these resources to ensure building trust is embedded in the culture of policing.

Building Trust Between the Police and the Citizens They Serve
Focuses on the pivotal role of the Internal Affairs function in agency-wide professional standards efforts that seek to build trust between law enforcement agencies, their staff, and communities
Cultures of Integrity Technical Assistance Guides: Details projects resulting from the COPS Office Creating a Culture of Integrity grant program
COPS Evaluation Brief No. 3: Creating A Culture of Integrity
Examines the successes and challenges of creating a culture of integrity
Mediating Citizen Complaints Against Police Officers: A Guide For Police and Community Leaders
Addresses the implementation, expectations, and evaluation of police/citizen mediation programs, as well as how to overcome obstacles to mediation, such as police and citizen resistance
Crime Prevention Research Review No. 10: Legitimacy in Policing
Assesses the direct and indirect benefits of interventions led by the police that contained elements of "procedurally just" dialogue
Racial Reconciliation, Truth-Telling, and Police Legitimacy
Discusses issues raised at the executive session hosted by the COPS Office and the National Network for Safe Communities in Washington, D.C. on January 11, 2012