Award Management Materials
THE AWARD ACCEPTANCE PROCESS
- JustGrants Frequently Asked Questions
The following links provide step-by-step instructions to resolve some of the most common user support-related questions:
View the DIAMD Frequently Asked Questions (FAQs), updated on February 8, 2021, for information on how to resolve some other user support issues.
Questions? Please contact the COPS Office Response Center at AskCopsRC@usdoj.gov or 800-421-6770.
- Collapse FAQ’s
VIRTUAL Q & A SESSIONS
The JustGrants team facilitates weekly Virtual Q&A sessions, an opportunity to receive direct technical assistance and support on JustGrants system functionality. Sessions focus on Entity Management and Post-Award Management for DOJ award recipients. The topics covered in each session and session times vary. To register visit the JustGrants Training: Virtual Q&A Sessions page and check back regularly for new session dates and registration links.
You can stay informed about JustGrants news, notices and upcoming sessions by subscribing to JusticeGrants Updates.
Visit the JustGrants website or contact the JustGrants Service Desk at JustGrants.Support@usdoj.gov or 833-872-5175. JustGrants Service Desk operates 5:00 a.m. to 9:00 p.m. eastern time (ET) Monday through Friday, and 9:00 a.m. to 5:00 p.m. ET on Saturdays, Sundays, and federal holidays. Get started by checking out the application process resources in JustGrants.
DOJ Grants Financial Guide
Learn about the laws, rules, and regulations that affect the financial and administrative management of COPS, OJP and OVW awards.
Automated Standard Application for Payments (ASAP)
Contact the Automated Standard Application for Payments (ASAP) OCFO Customer Service Center at Ask.OCFO@usdoj.gov or 800-458-0786. The U.S. Department of the Treasury organizes ASAP webinar trainings on a regular basis. Please refer to the ASAP website for more information on ASAP-related training and resources. Important Change: Since September 15th, 2023, the Treasury Department changed the ASAP log in process so now all DOJ award recipients must register and enable multi-factor authentication with ID.me to access funds. Questions? Review the ID.me Guide.
System for Award Management (SAM) database
Information about registration procedures can be accessed at www.sam.gov.
For programmatic assistance with the requirements of this program or with submitting the application through the COPS Office Online Application System, call the COPS Office Response Center at 800-421-6770 or send questions via email to AskCopsRC@usdoj.gov. The COPS Office Response Center operates Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, except on federal holidays.