311 Non-Emergency Call System

311 for Non-Emergencies: Helping Communities Once Call at a Time, COPS Fact Sheet, August 2003

Call Management and Community Policing: A Guidebook for Law Enforcement, July 2003

Calling 311: Guidelines for Policymakers, February 2005

Managing Calls to the Police With 911/311Systems, February 2005

Managing Citizen Calls to the Police: An Assessment of Non-Emergency Call Systems, October 2001

Misuse and Abuse of 911, July 2004

Promising Strategies From the Field, March 2003