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COPS-W0488
Building a 311 System: A Case Study of the City of Minneapolis
This case study examines the process and impact of building a 311 non-emergency call system within the City of Minneapolis. Topics include project planning, staffing and training, technology considerations, budgetary issues, call tracking and routing processes, and 311 facility build-out. Also discussed is the 311 systemCategories: TechnologyLanguage: EnglishPublic link
https://portal.cops.usdoj.gov/resourcecenter?item=cops-w0488Click here to see the entire catalog.
Cart:Download PDFWeb • Oct 2008
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