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Technology: Upgraded to “Must-Have”


Call Management

Case Studies and Agency Highlights

Building a 3-1-1 System for Non-Emergency Calls: A Case Study of the Austin Police Department  

Building a 3-1-1 System for Non-Emergency Calls: A Process and Impact Evaluation (of the Austin Police Department) 

Building a 311 System: A Case Study of the City of Minneapolis

Building a 311 System: A Case Study of the Orange County, Florida, Government Service Center

311 Proves a Valuable Supplement to 911 Service

COPS Fact Sheet: 311 for Non Emergencies

Local Law Enforcement Responds to Terrorism

Promising Strategies from the Field: A National Overview

National Studies and Lessons Learned

Call 311: Connecting Citizens to Local Government icon: pdf

International City/County Management Association (ICMA) National Study of 311 and Customer Service Technology icon: external link

Call Management and Community Policing

Calling 311: Guidelines for Policymakers

Managing Citizen Calls to the Police: An Assessment of Non-Emergency Call Systems icon: pdf

Managing Calls to the Police with 911/311 Systems

Misuse and Abuse of 911

Disaster Planning & Recovery: 9-1-1 Center Survivability

The Role of 311 Nonemergency Systems in Emergencies

The National 911 Office icon: external link

Additional Call Management Planning Resources

Integrating 311 into Disaster Response and Recovery (toolkit) icon: external link

Guidelines for Starting and Operating a New Police Department

NG9-1-1 Transition Policy Maker Blueprint icon: external link

National Public Safety Telecommunications Council (NPSTC)  icon: external link

Next Generation 9-1-1 Initiative icon: external link


Voice Interoperability

Interagency Communications

Communications in the Incident Command System

Building a Regional Communications Plan

FCC Public Safety and Homeland Security Bureau icon: external link

Law Enforcement Tech Guide for Communications Interoperability

Interoperability: Critical Success Factors (DVD)

Interoperable Communications Training and Exercises

National Task Force on Interoperability: Why Can't We Talk? Working Together To Bridge the Communications Gap To Save Lives icon: pdf

National Emergency Communications Plan icon: pdf

National Incident Management System (NIMS) Resource Center icon: pdf

Performance Measurement and Interoperability

SAFECOM icon: external link

The Digital TV Switch and Its Impact on Public Safety

When We Can't Talk Lives are Lost: What Public Officials Need to Know About Interoperability icon: pdf

Moving Tactical Field Operational Plans from Paper to Practice: Making a System Field Operational (podcast)

Transitioning from Agency-Owned to Commercial Wireless Data Networks (podcast)

Why Regional Communications Plans Can Help Improve Systems Planning and Operations (podcast)



FCC Broadband and Public Safety and Homeland Securityicon: external link

National Broadband Plan icon: external link

National Forum on Public Safety Broadband Needs


Project 25

P25 Compliance Assessment Program icon: external link

Project 25: The Quest for Interoperable Radios


FCC Public Safety and Homeland Security Bureau icon: external link

VHF/UHF Narrowbanding Information icon: external link


Data Sharing and Information Systems

Case Studies and Agency Highlights

Policing Smarter Through IT: Learning from Chicago's CLEAR System

Information Systems Technology Enhancement Project (ISTEP) 

ISTEP II - Case Studies

Crime Analysis

Data Standards

National Information Exchange Model

Global Justice XML Data Model

GJXDM Law Enforcement Information Exchange Package Workshop Report

Long-Term Governance of Regional CAD/RMS Projects (podcast)


Information Security

Law Enforcement Tech Guide for Information Technology Security

Global Federated Identity and Privilege Management (GFIPM) Executive Summary icon: pdf

SEARCH podcast: The Global Federated Identity and Privilege Management (GFIPM) Initiative icon: external link (podcast)

Information Sharing

FCC Broadband and Public Safety and Homeland Securityicon: external link

Fusion Centers and Intelligence Sharing

Information Systems Integrationicon: pdf

Knowledge Management in Policing

Law Enforcement Intelligence: A Guide for State, Local, and Tribal Law Enforcement Agencies

National Criminal Intelligence Sharing Plan icon: pdf

Policing Smarter Through IT – Lessons in Enterprise Implementation

Data Sharing Between State, Local, and Federal Agencies (podcast)

BJA Information Sharing/Integration Initiatives

Wireless Security Practices to Justice Information Sharing icon: pdf


Integrated Automated Fingerprint Identification System (IAFIS)

IAFIS Certified Products Listing

Next Generation Identification (Advanced Fingerprint Identification Technology-AFIT)



Bringing the Dispatcher to the Scene With Panoramic Imaging and Remote Video Transmission, Final Report icon: pdf

CCTV: Constant Cameras Track Violators icon: pdf

Improving Street Lighting to Reduce Crime in Residential Areas

The Impact of Video Evidence on Modern Policing: Research and Best Practices

Video Surveillance of Public Places

Using Public Surveillance Systems for Crime Control and Prevention

Evaluating the Use of Public Surveillance Cameras for Crime Control and Prevention


General Technology Planning and Implementation

Identifying and Measuring the Effects of Information Technologies on Law Enforcement Agencies

Law Enforcement Tech Guide: How to plan, purchase, and manage technology (successfully!) 

Law Enforcement Tech Guide for Small and Rural Police Agencies

Law Enforcement Tech Guide for Creating Performance Measures that Work 

Tips for Ensuring Successful Technology Implementation

Best Practices in Managing Advanced Communications System Lifecycles (podcast)

Managing the Funding and Finance Challenges of Large Communications Systems Development (podcast)

Project Communications with Multiple Stakeholder Groups (podcast)

Partnering and MOU Development (podcast)

National Infrastructure Protection Plan (NIPP) icon: pdf


Training and Technical Assistance

IACP Technology Clearinghouse icon: external link

IACP Law Enforcement Information Management icon: external link

BJA Information Technology Initiative – Training Opportunities

FEMA Center for Domestic Preparedness Training icon: external link

FEMA Emergency Management Institute Training icon: external link

Gulf States Regional Center for Public Safety Innovations icon: external link

National Law Enforcement and Corrections Technology Center (NLECTC) icon: external link

NIEM Training and Technical Assistance

Regional Community Policing Institutes (RCPIs)

SEARCHicon: external link


Information Sharing Systems and Portals

Automated Regional Justice Information System (ARJIS) icon: external link

FBI Criminal Justice Information Service (CJIS)

Homeland Security Information Network (HSIN)icon: external link

First Responder Communities of Practiceicon: external link

Law Enforcement Online (LEO)

Lessons Learned Information Sharing (LLIS) icon: external link

National Interoperability Information eXchange (NIIX) icon: external link

Regional Information Sharing Systems (RISS)icon: external link

President's Task Force
Button Image: Director's Corner
Button Image: Smart on Crime
Button Image: Resource Center
Button Image: Dispatch COPS E-Newsletter
Button Image: The Beat Podcast
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